Privacy & Cookies
Acute Realty Co., Ltd. recognizes the importance of the protection of your personal data. This Privacy Policy explains our practices regarding the collection, use or disclosure of personal data including other rights of the Data Subjects in accordance with the Personal Data Protection Laws.
Acute Realty is a controller for the personal information that it collects and uses about you. We will treat your personal information as confidential and in accordance with applicable data protection legislation and Thailand Computer Crime Act, your personal information will only be shared with others in accordance with this Privacy Notice.
Types of Data Collected
Personal data such as name, surname, age, date of birth etc.
Contact information such as address, telephone number, e-mail address, etc.
Account details such as username, password, transactions history, etc.
Proof of identity such as copy of identification card, copy of passport, etc.
Technical data such as IP Address, Cookie ID, Activity Log, etc.
Other such as photo, video, and other information that is considered personal data under the Personal Data Protection Laws.
Data Retention
We will retain your personal data for as long as necessary during the period you are a customer or under relationship with us, or for as long as necessary in connection with the purposes set out in this Privacy Policy, unless law requires or permits a longer retention period. We will erase, destroy or anonymize your personal data when it is no longer necessary or when the period lapses.
What personal information do we collect?
For specific information on how your personal information will be used for the services you have requested from us, please select from any of the options below;
Buy, Sell, Let, Rent
If you are selling or letting a property through us;
- We use your personal information for the purposes of fulfilling our obligations to you to let or sell your property or, if you are a buyer or tenant, for the purposes of arranging a contract for sale or a lease for you.
- If you are purchasing a property we are acting as agents for the sale of or selling a property through us we will share your personal information with your appointed solicitors and the solicitors acting for the other side of the deal as is necessary to facilitate the sale or purchase.
- In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we will collect information relating to your identity, which will be at least one form of photographic identification (such as a passport, a driving licence or an identification card) and one form of documentation with proof of your place of residence (such as a recent utility bill).
- We will collect your bank account details to arrange onward payment of rent due to you and deposits or installments base on your request.
If you wish to rent a property we are listing;
- We will ask you for contact information. Such as phone number Email address And the postal address Line ID to contact you
- Various specifications so that we can find the right property for your needs.
If you wish to purchase a property we are listing for sale where you have specifically provided us with these, we will collect personal information relating to any specific access requirements you may have in relation to a property so that we can find a property that is suitable for your needs. We will also collect personal information required to source a property for you and, where required, negotiate the purchase of a property on your behalf and prepare relevant documents for you.
In addition, where you engage with Acute Realty as an individual buyer, we will collect information required to identify you to meet anti-money laundering and counter terrorist financing requirements. In case of an entity such as a company, trust or charity, we may need to collect personal information about the controllers and the beneficiaries of the entity. When certain criteria is met, this information will be passed to the Anti-Money Laundering Office.
Property Management
Where we engage with you to manage property on your behalf we will ask for additional emergency contact information in case we need to get in touch with you outside of working hours or in the event there is a matter requiring your urgent attention. Where you engage us for portfolio management services we will share your personal information with third party lenders as is necessary to allow us to fulfil our obligations to you and to properly manage and advise you on your property investments.
How we use your personal information
The company will use personal information only for the business purposes of the company and its affiliates.
- For employment-related purposes
- Where we need information to perform the contract we have entered into with you
- Processing that is necessary for us to promote our business, brands and products and measure the reach and effectiveness of our campaigns.
- To manage the relationship between the company and the data owner.
- To confirm and/or identify the data owner who shall access the services or contact the company
- For press releases, special privileges or invite to participate in various activities
- For receive comments, suggestions, and complaints From the data subject
- For develop a working system. Technology, policies and business plans
- To be a database of contact with the owner of the information through various communication channels.
- For verify the accuracy of information in accordance with the law.
The company may appoint any person or entity To collect personal information on behalf of the company
Company and or agent Personal information may be disclosed in the event that such information is public or required to be disclosed in accordance with the law.
For specific information on how your personal information will be used for the services you have requested from us, please select from any of the options below;
Buy, Sell, Let, Rent
- We use your personal information for the purposes of fulfilling our obligations to you to let or sell your property or, if you are a buyer or tenant, for the purposes of arranging a contract for sale or a lease for you.
- If you are purchasing a property we are acting as agents for the sale of or selling a property through us we will share your personal information with your appointed solicitors and the solicitors acting for the other side of the deal as is necessary to facilitate the sale or purchase.
- If you are renting a property we are acting as letting agents of, we will share your personal data with third party referencing agencies for the purposes of the prevention and detection of crime, fraud and/or money laundering and checking your suitability to rent that property.
Security and confidentiality of the personal information
Our client files are stored on our secure client management systems. Access is restricted on our client systems to those within the business who are required to have access to your information for legitimate business purposes.
All data is hosted in datacentres which have systems and protections in place to protect against both unauthorised access, and other external factors that could cause damage to, your personal data. There are strict access requirements in place and access is restricted to those absolutely necessary.
We ensure access to personal information is restricted to Acute Realty employees and workers or other persons working within the Acute Realty Group on a need to know basis. Training is provided to any of those Acute Realty employees and workers who need access to personal information.
Utilization of sensitive data
To sell the products or services of the company or to collect the personal data in some cases, the company has the necessity to collect the sensitive data such as racial or ethnic origin, political opinions, religious or philosophical beliefs, person’s sex life, criminal records, data concerning health, trade union membership, the processing of genetic data, biometric data or health data etc. In such cases, the company shall inform and request for the data owner’s consent to use the sensitive data as per the company’s purpose
Transferring, assigning and/or sending the personal data overseas
In the event, the company has to transfer, assign and/or send the data oversea, the company will determine the standard of covenants and/or joint venture with agency or organization which will receive the data to have an acceptable standard for data protection and to coordinate with the law. This is to ensure that the personal data will be secured i.e.
- In the event, the company has the necessity to store and/or transfer, assign the personal data for storing
- Processing of data in the Cloud; The company shall consider the organization which has international standard for security and shall store the data by entering the password or by any other means which will not identify the personal data.
Rights of the data owner
You have the rights in accordance with the laws. You may utilize your rights as per the law and the policy determined herein or which will be determined in the future and the company’s rules.
Withdrawal of consent
If a consent is given to the company to collect, use and disclose your information (consent prior or after the enforcement of the data protection laws), you have the right to withdraw the consent at any time when the data is with the company except that your rights have been limited by law or agreement which is for your benefit.
Right to access the data
You may request to access your information which is with the company and may request for a copy of the data and may request the company to disclose the way the data was collected without the consent.
Rights to transfer the data
You may request your personal information which the company has altered so it can be easily be read or used via the automatic equipment or tools and may use the or disclose the data automatically. You also have the right to directly send or transfer the personal data in the automatic form to the data controller except there are any technical errors.
Right to object
You have the right to object at all times if the data which is collected, used and disclosed is for the benefit of the company or third party or for the public interest. In the case of objection, the company shall collect, use and disclose the personal information only for the part where the company can provide lawful reasons that is supersedes your basic rights or which is in accordance with the law or used to fight a case, as the case maybe.
Right to request removal of data
You have the right to be suspened or have the right to get your data removed or convert the data to be unidentifiable, if it is believed that the information collected, used and disclosed is unlawful or it is believed that the company no longer needs to store the data as per this privacy policy or when there is a withdrawal of consent or have utilized the objectionable rights as mentioned-above.
Right to restrict the data processing
You have the right to restrict the data temporarily when the company is under the process of considering the amendment of personal data or request to object or any other events where the company no longer needs to store the information and shall delete the personal information but you have requested to restrict instead.
Right to amend the data
You have the right to amend your personal information to be correct, present and compete which will not cause misunderstanding.
Right to complaint
You have the right to complain the authorized agency if it is believed that the data collected, used and is disclosed in such a way which violates or breaches the law.
The use of cookies by Acute Realty
What is a cookie?
A cookie is a small text file that is downloaded onto your computer when you visit certain websites and allows a website to recognise a user's computer. Cookies are used to help users navigate websites more efficiently and to perform certain functions, as well as to provide information to the owners of the website.
What cookies do Acute Realty use?
The table below lists the cookies used by this website and provides a description of how each cookie works, clicking the '+' symbol will expand the box to give further explanation on each cookie. Where further information about a cookie exists on an external website a link has been provided under 'More information'.
Google Analytics
Purpose
The Acute Realty Website uses Google Analytics, a web analytics service provided by Google. This sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website.
More information
How to reject or delete this cookie - http://www.google.com/intl/en/privacypolicy.html
Google Ads
Purpose
The Acute Realty Website uses Google Ads to remarket or use similar audiences to display adverts on other 3rd party websites.
More information
To opt out: https://support.google.com/ads/answer/2662922?hl=en-GB
Facebook
Purpose
Acute Realty use Facebook Pixel, and other storage technologies to collect or receive specific types of information and Acute Realty may use that information to provide targeted ads.
Smartsupp
Purpose
The Acute Realty Website uses a 3rd party live chat service, Smartsupp. This includes the the use of cookies for the personalization and analytics. Tracking and storage of data including IP address, content of chat conversations, visited URLs, referrer URL, timestamp, operating system, device, browser.
Complaints and Contact Details
Complaints
If you have any complaints about the way we use your personal information please contact the website administrator at info@acuterealty.com who will try to resolve the issue.
Contact details
If you have any questions, comments or requests regarding any aspect of this Privacy Policy, please do not hesitate to contact us by sending an email to info@acuterealty.com Tel.02-541-4999 or writing to Acute Realty Co.,Ltd , 484, 524 Ratchadaphisek Road, Samsen Nok, Huai Khwang, Bkk 10310 Thailand
Modification of the privacy policy
The company reserves the right to modify, alter or amend the privacy policy in the future under the laws. All the modifications shall be announced via https://www.acuterealty.com/privacy-policy